Illustrative Example
This story is based on typical security deposit disputes in St. Louis. It illustrates common scenarios and outcomes under RSMo §535.300. It is not a real client case.
The Situation
This is an illustrative example based on typical security deposit disputes in St. Louis. A renter moved out of a St. Louis apartment, provided their forwarding address by email, and waited for the deposit return. When they sent a demand letter, the landlord claimed they had never received a forwarding address - the standard defense used to restart the clock. The tenant had email delivery receipts proving otherwise.
What Happened
Provide forwarding address with delivery confirmation
The tenant emailed the forwarding address to the landlord's official email address, requested a read receipt, and followed up with a text message. Missouri's clock for deposit return runs from the date the landlord receives the forwarding address - documented delivery eliminates the landlord's most common delay tactic.
Missouri deadline passes
Missouri's RSMo §535.300 requires deposit return or itemization within 30 days of receiving the forwarding address. Day 30 passed with no check and no communication from the landlord.
Demand letter sent
The tenant sent a certified demand letter citing RSMo §535.300, documenting the move-out date and forwarding address provision (with email receipt attached). The letter demanded return of the full $1,100 within 14 days.
Landlord claims forwarding address was never received
The landlord responded claiming they never received a forwarding address and therefore the 30-day clock had not started. The tenant's reply attached the email delivery receipt, read receipt, and text message confirmation - three independent pieces of evidence of delivery.
Full deposit returned
Faced with three forms of delivery proof, the landlord returned the full $1,100 within a week. The 'never got your address' defense requires the landlord to explain away documented evidence - something impossible here.
The Outcome
The landlord's standard forwarding address defense was defeated by documented delivery evidence. In Missouri, where the deposit clock starts at forwarding address receipt, proving delivery is as important as having the address. The full $1,100 was recovered in under seven weeks.
Key Lesson
In states where the deposit deadline runs from forwarding address receipt, always send the address via email with read receipt, text message, and certified letter - triple documentation eliminates the denial defense.
Apply This to Your Situation
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