Step 1: Review the Itemization Line by Line
Go through every charge. For each one, ask: Is this normal wear and tear? Is the amount reasonable? Do I have evidence this damage did not exist or pre-existed my tenancy? Is there a receipt? Could this be covered by the landlord's duty to maintain?
Step 2: Gather Your Evidence
- Date-stamped move-in photos and video
- Date-stamped move-out photos and video
- Signed move-in inspection checklist
- All written communications with landlord
- Payment records and receipts for the deposit
- Your lease agreement
Step 3: Write a Specific Dispute Letter
For each disputed charge, write a specific counter-argument. Name the charge, explain why it is illegal or inflated, and cite the applicable legal basis. End with a clear demand for the disputed amount and a 14-day deadline. Be polite but firm.
'Item 3 - Paint: $400. This charge is for normal wear and tear, which is prohibited under [State] Code Section X. The unit was occupied for 3 years, well past the 2-year useful life threshold for paint. Photos attached show no damage beyond ordinary use.'
Step 4: Send via Certified Mail
Send your letter via USPS certified mail with return receipt. Keep the receipt, tracking number, and the green card when it returns. This is proof the landlord received your dispute.
Step 5: Escalate If Needed
- 1If no response in 14 days, file in small claims
- 2Filing fee is typically $30-$100
- 3Bring copies of all documentation
- 4Present your evidence clearly and in chronological order
- 5Request penalty damages in addition to the disputed deposit amount