Mediation

Full Definition

Mediation is an alternative dispute resolution (ADR) process in which a trained, neutral mediator facilitates negotiation between the tenant and landlord to reach a voluntary settlement of a security deposit dispute. Unlike a judge, a mediator does not decide the case or impose an outcome -- they help the parties communicate and explore settlement options. Mediation is typically faster (often completed in one session of a few hours), cheaper than litigation, and confidential. Many jurisdictions offer free or low-cost mediation services specifically for landlord-tenant disputes through community mediation centers or housing courts. The results of mediation, if the parties reach agreement, are typically documented in a written settlement agreement that is legally binding. If mediation fails, the tenant can still proceed to small claims or civil court. Some courts require mediation before allowing a case to proceed to trial. Mediation is most effective when both parties have some interest in resolving the dispute quickly and are willing to compromise.